First Research Results from the Outcomes Star

Briefing on St Mungo's Outcomes Star, a system that enables staff to assess 'soft' outcomes for hostel residents, such as improvements in life skills, health and personal responsibility. Finds that most residents benefited from their stay in hostels, successful outcomes varied between hostels, and long stays were sometimes associated with a decline in progress and an increase in mental health problems. Concludes that the system can serve as an effective management tool for homeless agencies to monitor and share clients' achievements and identify obstacles to success.